Charlie Isaacs has a track record of R&D leadership at companies like Verizon, Answer Systems (acquired by Computer Associates), Broad Daylight (sold to Primus Knowledge, then ATG and then Oracle), and CTO Kana (Verint). After Kana he joined Alcatel-Lucent/Genesys as VP of Innovation. Charlie is VP/CTO for Customer Connection and claims to have “the best job at Salesforce” as he incubates customers worldwide onto the Salesforce IoTCloud platform. Charlie holds a BSEE from the UC Santa Barbara and an MBA from California Lutheran University. He holds several patents related to CRM and the Internet of Things. He volunteers at organizations helping women and underrepresented groups enter STEM fields.