Come hear The Tale of the Spreadsheet of Terror. Discover the ominous story of how one department managed the workload of 12 employees and over 3,000 accounts all in Excel. With no reporting, automation or standardization the outlook was bleak to say the least. However, after only 45 days we were able to build a fully functioning application that completely overhauled the department's ability to perform, increasing opt in rates by over 108% in the first month, using only declarative features. But this story does not end here, over the next two years this application received many iterative changes using code which uplifted the application beyond its MVP status. By starting with declarative and iterating with code we were able to create an end to end application with full integrations into several other key systems and finally lay the Spreadsheet of Terror to rest.

In this session, I will show the many no code options we used to implement our MVP solution and will speak to how we were able to use code to uplift the application beyond MVP. Among the declarative tools I will showcase will be Web to Case, Omni Channel, Visual Flow, Process Builder, Workflow Rules (Email Alerts and Outbound Calls) and of course Custom Objects. I hope that by the conclusion of this session you will be inspired to go lay to rest your own Spreadsheet of Terror.